Note: Free Technical Support is available during a Free Trial period and to current customers with a Maintenance / AutoSync contract.

Hot Topics

• How do I move BookWhere to my new Computer?
• Using a Firewall?BookWhere requires access to certain network ports for normal operation. A firewall on your network could be preventing BookWhere from searching some databases.
• Installing on Windows Vista? Use these instructions if you are trying to install BookWhere or MARC Notepad on Windows Vista.
• Benefits of Renewing Annual Maintenance! Annual maintenance agreements are available on all of our software products after the first year. Protect your investment in these tools!
• Direct PC Connection Support is available for most Windows desktop machines. Contact our technical support line at 1.866.213.8880 x115 then click to allow our support staff to connect directly with your desktop machine to investigate/repair problems with your BookWhere or MARC Notepad software.
• Optimize your BookWhere Experience! BookWhere has many user-customizable features. Use this guide to get the most out of BookWhere.

Frequently Asked Questions (FAQs)

FAQs answer many common questions and should be consulted before contacting Technical Support. You will find help regarding installation problems, firewall/proxy server issues, searching problems, etc. Currently FAQs are available for:

• BookWhere
• MARC Notepad