Hours of Support: 8:30am - 5:00pm (Mon-Fri) EST

  Email: support@webclarity.info

  Toll Free: 1.866.213.8880 ext 115 (North America)

  Phone: 1.705.792.6933 ext 115

2008 Closed Days (Canadian Statutory Holidays)
    Technical Support not available

• May 19, Victoria Day
• Jul 1, Canada Day
• Aug 4, Civic Holiday
• Sep 1, Labour Day
• Oct 13, Thanksgiving Day
• Dec 25, Christmas Day
• Dec 26, Boxing Day
• Jan 1, New Year’s Day

Note: Technical support is available for customers with current AutoSync / Maintenance contracts* for BookWhere.

Direct PC Connection Support

• Our support representatives may be able to assist you by allowing them temporary access to your workstation for a limited period of time.
• You will be able to watch your own screen while they demonstrate the use of a feature or investigate a problem you have reported.
• Start a connection by clicking on one of the 'color eyes'. Our support representative will tell you which one to select. After running the application a dialog box will open. Click the Connect button.
  
• During the connection you will see a tray icon. Right mouse click and choose Exit to disconnect the support session at any time. The connect dialog box will reappear, click the Quit button.
  
• Once closed the connection software disappears from your PC and can only be reconnected by visiting our support site again and requesting the Direct Support Connection.