Maintenance / AutoSync Contracts

Technical Support Annual Maintenance Program

WebClarity products are either sold as annual subscriptions (where we host a service you are accessing), or they are sold for installation at your site and are eligible for our annual maintenance program. Up to one year of maintenance may be included with your initial product purchase.

Benefits of Maintenance

  • Free software upgrades throughout the life of your maintenance contract. WebClarity targets one major release each year and several minor releases.
  • Toll-free phone and email support are available to answer your questions.

Additional Benefits specific to BookWhere Suite

  • Our software licenses are non-transferrable; however, licenses supported by an annual maintenance agreement can be moved to a new machine in the event of hardware failure or upgrades of PCs with our assistance.
  • Our AutoSync service provides regular updates to the database search connection information that allows BookWhere Suite to search more databases than any other competitive product available today!
  • Our Record Rating and Scoring Service makes it easy for cataloguers to select the most complete records from a set of search results at a glance.

Renewing your Annual Maintenance or Annual Subscription contract

Maintenance and subscription renewal invoices normally arrive by email approximately 2 months prior to your expiry date to allow sufficient time for processing and avoid any interruption in service. Be sure to keep us updated with new contact information if you have staff changes during the year.

Invoice can be paid by check or credit card (Visa and Mastercard are accepted)

News announcements

Halton Catholic District School Board expands and upgrades to BookWhere Suite
An expansion to the Library Technical Services team has meant a renewed commitment to using BookWhere as a key copy cata…
Pickering Public Library selects PeopleWhere
Serving a population of just under 100,000 through its three locations the Pickering Public Library strives to delive…
Aurora PL is Ready to Go With Their New PeopleWhere Implementation Plan!
The Aurora Public Library has chosen PeopleWhere as its Staff Scheduling solution! After reviewing options availabl…

Events

PeopleWhere Presentations

Click on Event Name for description/registration
EVENT START-END
Intro to PeopleWhere (staff scheduling, leave and attendance mgmt) @ 1pm Eastern Dec 19,2017 1:00 pm - 2:00 pm

BookWhere Suite Presentations

Click on Event Name for description/registration
EVENT START-END
Introduction to BookWhere Suite @ 11 am Eastern Jan 9,2018 11:00 am - 12:00 pm
Tips for using MARC Notepad - BookWhere Suite's MARC record editor Jan 16,2018 11:00 am - 11:30 am
Introduction to BookWhere Suite @ 1pm Eastern Jan 18,2018 1:00 pm - 2:00 pm

Special Event