Technical Support

Support is provided by telephone and email. Full technical support is extended to customers currently on our Maintenance Program. There are many benefits for ensuring your organization is on our Maintenance Program and protecting its investment.

Hours of Support (Eastern Time Zone) *8:30am – 5:00pm (Mon-Fri)	2013 Closed Days (Support not available)
*Summer Hours, July – August Mondays, 8:30am – 5:00pm Tues-Wed-Thurs 8:00am – 5:00pm Fridays, 8:00am – 3:00pm support@webclarity.info 1-866-213-8880 (toll free) 1-705-792-6933 (local)	Tuesday, January Monday, February 18 Friday, March 29 Monday, May 20 Monday, July 1 Monday, August 5 Monday, September 2 Monday, October 14 December 25-31 January 1, 2014

Our Support team may be better able to assist you by connecting directly to your Windows PC. You will be able to watch your screen while they troubleshoot an issue you have reported or demonstrate a feature. Please contact our Support team to arrange this service.

System Requirements

We make use of Helpdesk software to connect to your PC. This software does not require installation; only a single file is downloaded and executed. The connection that you initiate will allow one of our technicians to view and control your desktop remotely. This software requires an internet connection and an outgoing connection on port 5500.

Instructions

To see how this process works, please watch this short video: