Technical Support

Support is provided by telephone and email. Full technical support is extended to customers currently on our Maintenance Program, as well as to customers evaluating our software as part of our Free Trial Program. There are many benefits for ensuring your organization is on our Maintenance Program and protecting its investment.

Hours of Support (Eastern Time Zone) 8:30am – 5:00pm (Mon-Fri)	2010 Closed Days (Support not available)
support@webclarity.info 1-866-213-8880 (toll free) 1-705-792-6933 (local)	Monday, August 2 Monday, September 6 Monday, October 11 Monday, December 27 Tuesday, December 28 Wednesday, December 29 Thursday, December 30 Friday, December 31

Direct PC Connection Support

Our Support team may better be able to assist you by connecting directly to your Windows PC. You will be able to watch your screen while they troubleshoot an issue you have reported or demonstrate a feature. Please contact our Support team to set this service up.

System Requirements

The software we use to connect to your PC, OneClick VNC Helpdesk, does not require you to install anything permanently. A temporary file is installed, but then automatically removed when we disconnect. You have to instigate the connection by inviting us to connect to your PC. This connection does require use of your network. …. Port: 5500

Instructions

To see how this process works, please watch this short video: