Technical Support

Support is provided by telephone and email. Full technical support is extended to customers currently on our Maintenance Program. There are many benefits for ensuring your organization is on our Maintenance Program and protecting its investment.

Hours of Support 2019 Closed Days (Support not available)
(Eastern Time Zone)
9:00am – 5:00pm (Mon-Fri)



support@webclarity.info
1-866-213-8880 (toll free)
1-705-792-6933 (local)
Tuesday, January 1, 2019
Monday, February 18
Friday, April 19
Monday, May 20
Monday, July 1
Monday, August 5
Monday, September 2
Monday, October 14
Wednesday, December 25
Thursday, December 26
Wednesday, Jan 1, 2020


Our Support team may be better able to assist you by connecting directly to your Windows PC. You will be able to watch your screen while they troubleshoot an issue you have reported or demonstrate a feature. Please contact our Support team to arrange this service.

System Requirements

We make use of Helpdesk software to connect to your PC. This software does not require installation; only a single file is downloaded and executed. The connection that you initiate will allow one of our technicians to view and control your desktop remotely. While both methods require an require an internet connection the OneClick software also requires an outgoing connection on port 5500.

Instructions

  1. Please call us first to let us know that we need to open the connection.
  2. Click on Connect to My PC using either OneClick or TeamViewer
  3. Choose to run the program
  4. You may see a warning that the publisher could not be verified, however, please continue by clicking Run to install
  5. If using TeamViewer: your technician will see the connection once the software is open and connect automatically.
    If using OneClick: from the Pop-up window, select connection 1 by double-clicking it and wait for your technician to connect.

TeamViewer

Connect to My PC

OneClick

Connect to My PC


News announcements

PeopleWhere & BookWhere Suite repeat honors!
WebClarity Software is pleased to announce the awarding of honors to both PeopleWhere and BookWhere Suite for a repeat…
York Region District School Board expands BookWhere to new schools
Cataloguing for an entire School district is a daunting task for any technical services team.  And in a growing region…
London Public Library finds their MARC with BookWhere Suite!
After seeking colleagues for advice, London Public Library technical services staff did a full review of BookWhere Su…

Events

PeopleWhere Presentations

Click on Event Name for description/registration
EVENT START-END
Intro to PeopleWhere (staff scheduling, leave and attendance mgmt) @ 1pm Eastern Jul 23,2019 1:00 pm - 2:00 pm

BookWhere Suite Presentations

Click on Event Name for description/registration
EVENT START-END
BookWhere Suite Basic Training Jul 24,2019 2:00 pm - 2:30 pm
BookWhere Suite Basic Training Aug 15,2019 2:00 pm - 2:30 pm

Special Event

Click on Event Name for description/registration
EVENT START-END