Technical Support

Support is provided by telephone and email. Full technical support is extended to customers currently on our Maintenance Program. There are many benefits for ensuring your organization is on our Maintenance Program and protecting its investment.

Hours of Support 2019 Closed Days (Support not available)
(Eastern Time Zone) 8:30am – 5:00pm (Mon-Fri) 1-866-213-8880 (toll free) 1-705-792-6933 (local) Tuesday, January 1, 2019 Monday, February 18 Friday, April 19 Monday, May 20 Monday, July 1 Monday, August 5 Monday, September 2 Monday, October 14 Wednesday, December 25 Thursday, December 26 Wednesday, Jan 1, 2020

Our Support team may be better able to assist you by connecting directly to your Windows PC. You will be able to watch your screen while they troubleshoot an issue you have reported or demonstrate a feature. Please contact our Support team to arrange this service.

System Requirements

We make use of Helpdesk software to connect to your PC. This software does not require installation; only a single file is downloaded and executed. The connection that you initiate will allow one of our technicians to view and control your desktop remotely.


  • Please call us first to let us know that we need to open the connection.

  1. Click on Connect to My PC using TeamViewer
  2. Choose to run the program
  3. You may see a warning that the publisher could not be verified, however, please continue by clicking Run to install
  4. If using TeamViewer: your technician will see the connection once the software is open and connect automatically.


Connect to My PC

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