Technical Support

Support is provided by telephone and email. Full technical support is extended to customers currently on our Maintenance Program. There are many benefits for ensuring your organization is on our Maintenance Program and protecting its investment.

Hours of Support 2018 Closed Days (Support not available)
(Eastern Time Zone)
9:00am – 5:00pm (Mon-Fri)
1-866-213-8880 (toll free)
1-705-792-6933 (local)
Monday, January 1, 2018
Monday, February 19
Friday, March 30
Monday, May 21
Monday, July 2
Monday, August 6
Monday, September 3
Monday, October 8
Tuesday, December 25
Wednesday, December 26
Tuesday, Jan 1, 2019

Our Support team may be better able to assist you by connecting directly to your Windows PC. You will be able to watch your screen while they troubleshoot an issue you have reported or demonstrate a feature. Please contact our Support team to arrange this service.

System Requirements

We make use of Helpdesk software to connect to your PC. This software does not require installation; only a single file is downloaded and executed. The connection that you initiate will allow one of our technicians to view and control your desktop remotely. While both methods require an require an internet connection the OneClick software also requires an outgoing connection on port 5500.


  1. Please call us first to let us know that we need to open the connection.
  2. Click on Connect to My PC using either OneClick or TeamViewer
  3. Choose to run the program
  4. You may see a warning that the publisher could not be verified, however, please continue by clicking Run to install
  5. If using TeamViewer: your technician will see the connection once the software is open and connect automatically.
    If using OneClick: from the Pop-up window, select connection 1 by double-clicking it and wait for your technician to connect.


Connect to My PC


Connect to My PC

To see how the OneClick process works, please watch this short video:

News announcements

Halton Catholic District School Board expands and upgrades to BookWhere Suite
An expansion to the Library Technical Services team has meant a renewed commitment to using BookWhere as a key copy cata…
Pickering Public Library selects PeopleWhere
Serving a population of just under 100,000 through its three locations the Pickering Public Library strives to delive…
Aurora PL is Ready to Go With Their New PeopleWhere Implementation Plan!
The Aurora Public Library has chosen PeopleWhere as its Staff Scheduling solution! After reviewing options availabl…


PeopleWhere Presentations

Click on Event Name for description/registration

BookWhere Suite Presentations

Click on Event Name for description/registration
BookWhere Suite Basics Nov 29,2018 2:00 pm - 2:30 pm
Introduction to BookWhere Suite @ 1pm Eastern Standard Time Dec 6,2018 1:00 pm - 2:00 pm

Special Event

Click on Event Name for description/registration
Office Closed Dec 25,2018 6:00 am - Dec 26,2018 11:45 pm
Office Closed Jan 1,2019 6:00 am - 11:45 pm