Technical Support
Support is provided by telephone and email. Full technical support is extended to customers currently on our Maintenance Program, as well as to customers evaluating our software as part of our Free Trial Program. There are many benefits for ensuring your organization is on our Maintenance Program and protecting its investment.|
Hours of Support (Eastern Time Zone) 8:30am – 5:00pm (Mon-Fri) |
2011 Closed Days (Support not available) |
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support@webclarity.info 1-866-213-8880 (toll free) 1-705-792-6933 (local) |
Monday, January 3 Monday, February 21 Friday, April 22 Monday, May 23 Friday, July 1 Monday, August 1 Monday, September 5 Monday, October 10 Monday, December 26 Tuesday, December 27 Wednesday, December 28 Thursday, December 29 Friday, December 30 |
Direct PC Connection Support
Our Support team may better be able to assist you by connecting directly to your Windows PC. You will be able to watch your screen while they troubleshoot an issue you have reported or demonstrate a feature. Please contact our Support team to set this service up.System Requirements
The software we use to connect to your PC, OneClick VNC Helpdesk, does not require you to install anything permanently. A temporary file is installed, but then automatically removed when we disconnect. You have to instigate the connection by inviting us to connect to your PC. This connection does require use of your network. …. Port: 5500Instructions
- Please click on Connect to My PC
- Choose to run the program
- You may see a warning that the publisher could not be verified, however, please continue by clicking Run to install
- From the Pop-up window, find the name of the support technician who is working with you
- Double click on that name to open to the connection
News announcements
BookWhere is a valued member of the cataloging team at the Remigio Fiore Fortezza Library at the Institución Universitaria CESMAG in Colombia
Luis Rodriguez, Head Librarian, considers BookWhere to be a crucial member of his cataloging team. They use BookWhere…
Luis Rodriguez, Head Librarian, considers BookWhere to be a crucial member of his cataloging team. They use BookWhere…
Plainfield-Guilford Township Public Library chooses BookWhere to replace expensive OCLC subscription
Judy Hill is the Manager of the Technical Services Department of the Plainfield-Guilford Township Public Library.…
Judy Hill is the Manager of the Technical Services Department of the Plainfield-Guilford Township Public Library.…
Chautauqua-Cattaraugus Library System saves significantly with BookWhere
CCLS is a cooperative public library system with 36 members serving two counties. The Library System had used another…
CCLS is a cooperative public library system with 36 members serving two counties. The Library System had used another…
Webinar Events
Introduction to PeopleWhere (Staff Scheduler) -Noon Eastern Time
Thursday February 9th, 2012
WebClarity's staff scheduling offering, PeopleWhere, lets you put people first in...
Thursday February 9th, 2012
WebClarity's staff scheduling offering, PeopleWhere, lets you put people first in...
Introduction to BookWhere Suite for Copy Cataloguing - 2:00 PM Eastern Time
Thursday February 9th, 2012
Welcome to this introduction to BookWhere Suite, where you'll learn how to find great...
Thursday February 9th, 2012
Welcome to this introduction to BookWhere Suite, where you'll learn how to find great...
Introduction to PeopleWhere (Staff Scheduler) - 9:30 AM Eastern Eastern Time
Thursday February 16th, 2012
WebClarity's staff scheduling offering, PeopleWhere, lets you put people first in...
Thursday February 16th, 2012
WebClarity's staff scheduling offering, PeopleWhere, lets you put people first in...
